Our Insights

THE BACKGROUND Vida Nova Retreat is an eco-luxury boutique hotel nestled in the scenic village of Hout Bay, Cape Town. Offering a serene sanctuary with mountain and garden views, an outdoor pool and lush grounds, the property emphasizes tranquillity, sustainability, and personalised service. As a smaller, independent retreat, Vida Nova relies heavily on direct bookings, online travel agencies (OTAs), and a small central reservations function to manage inquiries, availability,

In today’s challenging hospitality environment, managing costs has become one of the most critical factors in sustaining long-term success. With rising operational expenses, fluctuating demand, and increasing guest expectations, hotels and hospitality businesses across South Africa are under pressure to do more with less. Cost management is no longer just a financial exercise. It is a strategic necessity that directly impacts service quality, staff performance, and overall pr

Client: Mint Hotels Industry: Hospitality Training Provider: Back to Basics Hospitality Location: South Africa ​ Background Mint Hotels is a new prominent hospitality group in South Africa, known for its commitment to exceptional guest experiences and operational excellence. Operating in a competitive market, Mint Hotels recognized the need to enhance the effectiveness of its Central Reservations Office (CRO) to improve revenue management, guest communication, and overall ope