Our Insights

In today’s South African hospitality landscape, many hoteliers and lodge owners chase higher occupancy and ADR, yet watch profits slip away quietly. Industry data reveals an average revenue leakage of around 15%  across sectors,  and hospitality is no exception. While RevPAR has risen, booking acquisition costs have surged by around 25% in the last 12 months, squeezing flow-through to less than 20% in some markets.   The real opportunity? It’s not in expensive new tech or fla

Written By: Chris Midgley   BACKGROUND Vida Nova Kruger is a luxury eco-lodge situated in the wildlife sanctuary of Marloth Park, directly on the banks of the Crocodile River with uninterrupted views into the world-famous Kruger National Park. This eco-chic property offers an authentic African adventure experience, featuring spacious suites, full-board dining, spa facilities, and a strong emphasis on sustainability and immersion in nature.   As a boutique lodge in a remote wi

Written by Chris Midgley In the fast-moving world of hospitality, your reservations desk is the front line of revenue. Yet too many properties still operate on “guess-ervations”  — gut-feel forecasts, inconsistent data entry, and staff who have never been properly trained on the fundamentals. The result? Empty rooms one week, overbookings leading to walked guests the next and endless angry reviews that follows. For the owners, GM’s,  Finance and Operations Directors of hotels